Lazare A.
On Apology
New York. Oxford University Press, 2004.

Although not specifically centered on apologies for medical mistakes in health care, this book presents an understanding of and wide-ranging overview of one of the most critical of human interactions. According to Sherwin B. Nuland MD, "its ultimate message is the meaning and magically transformative power of what would seem to be a simple apology." Anyone interested in the disclosure of bad outcomes will profit from reading this book.



Source:www.physicianlitigationstress.org